Effective communicators secure more resources, gain greater influence, and deliver more business value.
Distinct and specialized.
Discernible helps security and privacy professionals transform how they communicate their mission-critical work. As the world's first communications center of excellence dedicated to security and privacy teams, we solve one of their most persistent challenges: communicating their business value.
Our multidisciplinary team of social scientists and corporate anthropologists specializes in helping security and privacy leaders:
Demonstrate clear ROI on program investments
Build executive-level narratives that resonate with boards and business stakeholders
Secure budget and resources by effectively communicating risk and opportunity
Transform technical metrics into compelling business cases
Through research-backed communication strategies and frameworks, we enable security and privacy teams to move beyond technical reporting to become trusted partners by the business. Our tailored programs leverage communication science and first-hand experience leading global programs that help teams:
Align security and privacy initiatives with business objectives
Improve cross-functional decision-making and buy-in
Drive behavior change through negotiation and shared responsibility
Build influence at all levels of the organization
With a deep understanding of security operations and enterprise dynamics, we've helped leading organizations transform their security and privacy communications from a technical exercise into a strategic business advantage.
What clients say about us:
“The barriers to achieving success are rarely technical. Most often they can be traced back to a lack of effective communication and partnerships with key stakeholders and customers. What’s worse is that many security programs fail to recognize this reality. Melanie [Discernible founder and CEO] has deep experience developing the skill sets necessary to enable security teams to deliver successful outcomes for their customers and partners through the application of effective communication.”
-Josh Yavor, former head of corporate security, Facebook
“I had never seen this process operationalized before. Discernible was able to take the whole process and build a sequential workflow, all the way from ‘I’m thinking about speaking or blogging’ to actually doing it. It also ended up saving me and my team a lot of time, and for that, I’m incredibly thankful.”
-E. Coleen Coolidge, former CISO, Twilio
“The lessons we learned at DEF CON from Melanie are still with us today - her expertise is durable and not transactional. We have definitely leveled up from working with her.”
-Jeff Moss (AKA @TheDarkTangent), Founder & President, DEF CON
Our Services
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We help leaders focus on the things that bring the most lift to the business and push it forward, by building an effective organization and impactful team communications.
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We offer 1x1 coaching and group trainings to build the influence of your team across the organization to resource security and privacy priorities through cross-functional roadmaps, and deliver value to business partners.
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The best antidote against an incident with reputation impact is an informed customer base that trusts your competency, judgement, and ethics. We work with security and customer support teams to provide ongoing customer engagement programs so you can build goodwill before you need it.
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We guide you and your stakeholders through the process of defining roles and responsibilities, decision-making procedures, and effective communications for every audience.
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Alongside our product experts, our communication advisors will help you land a successful launch for new products and features by anticipating public perception so you can exceed expectations and avoid confusion or backlash.
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Strategic and consistent communication creates a collaborative and transparent environment between security researchers and your internal team.
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From technical and consumer blog posts to Trust Centers and Help Centers, we can help you design, launch, and maintain dedicated security and privacy content that’s both easy to find and easy to understand.
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