Making technology safer by helping experts find their voice.
Distinct. Specialized.
Discernible is the world’s first Communications Center of Excellence focused exclusively on security and privacy teams.
We are a multidisciplinary team led by social scientists and corporate anthropologists who understand the unique dynamics within security and privacy teams, and with their stakeholders.
We create strategic communication programs that build productive relationships, improve operations, and earn influence with business stakeholders. Our programs are tailored to the specific needs of each team and built on a foundation of contemporary communication scholarship and real-world experience.
We’re trusted leaders in the infosec and privacy communities with a proven track record leading global security and privacy communication programs.
“The barriers to achieving success are rarely technical. Most often they can be traced back to a lack of effective communication and partnerships with key stakeholders and customers. What’s worse is that many security programs fail to recognize this reality. Melanie [Discernible founder and CEO] has deep experience developing the skill sets necessary to enable security teams to deliver successful outcomes for their customers and partners through the application of effective communication.”
-Josh Yavor, former head of corporate security, Facebook
Our Communication Programs Build Influence for Internal Security and Privacy Teams
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We guide you and your stakeholders through the process of defining roles and responsibilities, decision-making procedures, and effective communications for every audience.
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Strategic and consistent communication creates a collaborative and transparent environment between security researchers and your program.
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We’re here to make sure CISO/CSO/CPOs can focus on things that bring the most lift to the business and push it forward, building an effective organization through tactical operational work and impactful team communications.
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The best antidote against an incident that could impact your team’s reputation is an informed customer base that already trusts your competency, judgement, and ethics. We work with security and customer support teams to provide ongoing customer education programs so you can demonstrate how much you care before you have to.
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Invest in the professional development of your team members while increasing their influence across the business. We offer 1x1 coaching as well as groups trainings in negotiation, team decision-making, succinct communication, and bug bounty communications.
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From technical and consumer blog posts to Trust Centers and Help Centers, we can help you design, launch, and maintain dedicated security and privacy content that’s both easy to find and easy to understand.
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Community engagement builds up individual team members and the reputation of your organization. We work with your team to identify opportunities that meet their goals and guide them from ideation all the way through the submission and delivery process, including presentation creation and rehearsals. With out specialized Slack app you can encourage, track, and measure participation across your team to support organizational budgeting/planning and performance reviews.
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Alongside our product experts, our communication advisors will help you anticipate public reception of new features and products while optimizing in-product copy to exceed expectations and avoid confusion.
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