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Mailbag: How do you regain trust after an initial communications misstep?
Whether it's a poorly timed announcement, an ill-considered tweet, or a misinterpreted internal message, the key to recovery lies in how you handle the aftermath. Here are a few recommendations on how to navigate your way back from a communications misstep.
📬 Mailbag: Where should security communications be on the organization chart?
A reader asks: Where should security communications be on the organization chart?
📬 Mailbag: How do you manage/balance truthful communications about an incident/breach while mitigating legal exposure?
A reader asks: How do you manage truthful communications about an incident while mitigating legal exposure?
📬 Mailbag: Are there any examples of good incident response communications?
A reader asks: Are there any examples of good security incident communications?
📬 Mailbag: How should brands talk about security threats from abroad without sounding xenophobic?
A reader asks, “How should brands talk about security threats from abroad without sounding xenophobic?”